Masterpiece Artworks, Inc.

Website: https://www.mpartworksinc.com

Address: Masterpiece Artworks, Inc., Ram Prakash Singh, 10685-B Hazelhurst Dr. #43824, Houston, TX 77043, USA

1. General Policy

All sales are final. Except as expressly stated in the Exceptions section below, there are no cancellations, replacements, returns, or refunds under any circumstances.

2. Exceptions

In the event of a gross error in the description of an item, or if an item is wrong or defective, please contact our customer service team using the contact details provided below to request a refund, replacement, or exchange. Any such request will be reviewed on a case-by-case basis, and approval is at the sole discretion of Masterpiece Artworks, Inc.

Masterpiece Artworks, Inc. is not liable for products that are damaged or lost during transit. If you receive an order that appears to have been damaged during shipment, you should contact the shipment carrier promptly to file a claim. Please retain all packaging materials and the damaged goods until the carrier’s claim process has been completed.

Any claim concerning a gross error in description, a wrong item, or a defective item must be submitted within seven (7) days after receipt of the item. Claims submitted after this period may not be considered.

3. Return Process for Items Covered by an Exception

To request a return, please email our customer service team at info@mpartworksinc.com and obtain prior written authorization. Do not send an item back without receiving such authorization.

After authorization has been granted, securely pack the item, preferably in its original packaging, and send it to the return address provided by our customer service team. The return address may be confirmed or updated at the time authorization is issued.

Unless otherwise agreed in writing, you will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method and retaining proof of shipment.

4. Refund, Replacement, or Exchange

Once we receive the returned item, we will inspect it to determine whether it qualifies for a refund, replacement, or exchange under this Policy. Following the inspection, we will notify you by email regarding the outcome and the next steps.

Please allow at least thirty (30) days from the date we receive the returned item to process an approved refund, replacement, or exchange. Any refund, if approved, will generally be issued to the original payment method, subject to applicable payment-provider processing times.

5. Cancellation Policy

Orders and purchases cannot be cancelled after they have been placed, except where Masterpiece Artworks, Inc. expressly agrees otherwise in writing or where cancellation is required by applicable law.

6. Contact Us

If you have any questions concerning this Return, Refund, Replacement & Cancellation Policy, or if you wish to submit a claim under an applicable exception, please contact us at:

Masterpiece Artworks, Inc.

Ram Prakash Singh

10685-B Hazelhurst Dr. #43824

Houston, TX 77043, USA
Website: https://www.mpartworksinc.com
Email: info@mpartworksinc.com
Telephone: +1 (551) 321-5958

7. Policy Updates

Masterpiece Artworks, Inc. reserves the right to update or modify this Policy from time to time. Any changes will be posted on https://www.mpartworksinc.com and will become effective when posted, unless otherwise stated.